Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Time Guarantee

  • We provide a one–hour response time guarantee for any support ticket or email that you submit to our customer service team. We will quickly reply to all the general questions and forward the matter to our admins in case any additional assistance is needed. If you take advantage of our Admin Services package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service
  • A Premium–Quality Client Support Service

  • Our tech support staff will be at your disposal twenty–four–seven should you require assistance working with our Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated web hosting server. And if you require help with the daily administration tasks on your server, you can have a glance at our Admin Services package, which includes backup storage space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package is equipped with our cost–free Site Control Panel, which offers a fully detailed knowledge base plus a set of instructional video tutorials. Whenever you need help working with the Site Control Panel, just click the Videos or Help buttons situated in the top right corner.