Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center included in your Site Control Panel offers a collection of help articles and frequently asked questions. Aimed at fixing any common issue that you could have, they are compiled by our support team of capable techs.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a collection of instructional video tutorials that visually display how you can troubleshoot a typical issue connected to your shared web hosting account. You will find the training videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 client support service with a 60–minute support ticket response time guarantee. A team of qualified customer service technicians will be online for you to respond to all the questions that you might possibly have. During off–peak periods, an answer will be given in even less than 20 minutes.