Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client service staff is qualified to fast take care of all shared web hosting users’ requests and advice questions. Through our ticketing system, it’s possible to post your request and a support team fellow member will get back to you in less than max 1 hour. Basically, practice has proved that the typical reaction period is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Our help and support service is supplied by a crew of professional techs that are ready to reply to your inquiry without delay. You are able to communicate with the tech support team team by launching a tech support ticket from your Site Control Panel or by sending us an email. On business days, you can also call us on the telephone or take advantage of the live chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel boasts a complete know–how base that is included in all areas. In each part, you’ll find a Help control key that will load for you a variety of step–by–step lessons on how to use a particular element or conduct a particular action. Also, we have produced guide training videos in an effort to get a better idea of the Control Panel’s interface.