1 hour ticket response
Our team of customer service technicians is focused on offering fast answers to each of your inquiries. We’ll examine your ticket the moment it has been submitted and will reply back with a solution to the problem within less than 60 minutes after the ticket submission. As a matter of fact, our average helpdesk ticket response time is twenty minutes.
A Top–Class Support Service
Each member of our customer care team has many years of experience in the shared web hosting market and the vast majority of them have been with us for at least 5 years. They are all ready to respond to all your questions in the most proficient way possible.
A User–Friendly Help Center Section
To help you find a quick hint on how to use a particular feature, we have incorporated a very intuitive Help Center section in your Site Control Panel. You can browse through a wide collection of web hosting account administration articles and website administration articles, take a glance at the F.A.Q. repository or watch our instructional video tutorials.