Being able to communicate with your shared web hosting supplier any time you have any type of questions or experience any issues is really important and how quickly they will respond and react could be crucial, especially if your site is business-oriented, as longer downtime could mean losing prospective customers. The support options are one way to distinguish actual providers from resellers. The second usually answer just to email messages or support tickets and you may have to wait for a whole day or even more so as to receive a reply. When the problem calls for a few replies, you could end up losing days to have a simple problem solved. When you use the services of a genuine and reputable hosting company, you will be able to connect with the support at any moment and receive a timely response whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

We supply 24/7 billing, customer and technical support for all of our shared web hosting. Even if you aren't our client yet and you have questions, we will give you a hand promptly and give you the necessary info, so as to give you the choice to make the best decision when you purchase your new website hosting account. We're available at any moment, including weekends and holidays, and we offer various means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of phone numbers globally, so you can call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for days and nights to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With a number of contact options, you will be able to choose the optimal way to get in touch with us and find out about our solutions in case you do not have an account yet, or get support if you are already our customer. You're able to give us a call, start a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour answer time warranty, even though it rarely takes over 20 minutes to get assistance irrespective of the complexity of the issue. Using our customer and tech support services, we are there for you whenever you need us, not several days afterwards.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we provide include 24/7 support via numerous methods of communication and with a 1-hour max reply time warranty. If you want to learn more about the plans or you have some general or billing questions, you can phone one of the local numbers we have globally or you could use our live chat support and speak with a live agent. For entirely tech issues which need the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to keep track of a certain matter. The answer time for them rarely exceeds half an hour, therefore you can forget all about having to wait for a whole day in order to get support. Our support service is available for any server-related matters, as well as the pre-installed software. In the event that you want assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all packages.