A ticketing system is the most common communication channel that web hosting companies offer to their customers. It’s typically part of the billing account and is the most effective way to fix a problem that requires a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all responses given by either party will be stored in the same location in case somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts in order to execute a given operation or to contact the company’s help desk team. If you desire to manage a handful of domain names and each one is hosted in its own account, you’ll have to use even more accounts at the same time. Furthermore, it may take a substantial amount of time for the provider to process your tickets.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing your files or modifying various settings. The ticketing system is being monitored 24/7 by our support staff representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain support. Unlike certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information relating to any billing or technical issue. Furthermore, you can read a selection of help articles, which will help you fix the most commonly encountered problems yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one single location, which is the reason why we have integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server account. This will enable you to manage the correspondence with our customer care team together with your hard disk drive space, which goes to say that you won’t have to memorize one more sign-in name for some other admin console. You will be able to send a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files hosted in your semi-dedicated account. Furthermore, you can search through older tickets using an intelligent search option or check relevant FAQ articles, which contain solutions to commonly encountered issues. The integrated ticketing system is monitored 24/7 with the maximum ticket response time being only one hour, so there will always be somebody to help you.