A live chat is one of the several methods of communication supplied by some website hosting suppliers as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is faster as compared to a support ticket and it will make it less likely to misspell or misunderstand a word in comparison to a phone call with a representative. What's more, if the problem that you have needs some time to be investigated and taken care of, you are able to do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service free of cost as long as you have Internet accessibility even if your website hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

We supply a live chat support service for all shared web hosting that we offer and we're able to assist you with almost everything live. If you don't have an account with our company yet, we will be able to provide you with more details about the packages in order to help you to select the most appropriate package. If you are an active customer, we will be able to assist you with any general or billing matter as well as with multiple common technical matters, for instance an email address installation in a desktop email client. If you can't call us for whatever reason or you are in some country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Certainly, some matters need longer time to analyze and test, which means that you'll need to open a support ticket to our technicians, but nonetheless, we can save your time and help you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so if you have any kind of questions regarding our semi-dedicated packages, you'll be able to get in touch with our customer care team at any moment no matter if you've already purchased an account or not. In general, the chat service is for billing, pre-sales and common questions and issues, but we can help you with quite a lot of tech questions as well. We can help you select the ideal plan for your web sites in case you don't have an account yet, we can reply any kind of billing questions or issues you may have or we can assist you with installing your new email address on your PC or smartphone - all this will be done timely since our live chat service is online all the time, every day. No matter when you require help, you'll be able to talk with an agent and save considerable time.