One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you send is only sixty minutes, even if you contact us during weekends and official holidays. Whatever the nature of your question or issue may be, we will lend you a helping hand instantly and will provide you with the required info to troubleshoot any problem with your sites. The real reaction time commonly does not surpass fifteen-twenty minutes, which implies that you can just forget about waiting for hours and hours on end to get a problem sorted out or what is even worse than that – waiting around one whole day only to receive an answer that more info is needed whilst nothing is resolved. We will assist you in a timely manner as we realize precisely how invaluable time can be in the dynamic electronic realm. The one-hour reply guarantee is valid for any technical or billing inquiry that you might have in regard to our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff members will be at your disposal all the time and they will answer any support ticket that you submit from your hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed regardless of whether you have a general query connected with your semi-dedicated server or you stumble upon a predicament and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24 hours a day to handle any technical, billing or general issue. If you get in touch with us about anything that’s within our power, we will sort it out before we answer, so you will not have to wait around for hours or days while the problem remains. In case there’s something that you have to do on your end, we will provide you with the necessary details – what possible solutions to try, what actions to take, etc.