In the event that you've ever had a shared web hosting account before or you've dealt with any kind of online service, you probably know from your personal experience that for certain things it's better to talk to a live person on the phone than to exchange tickets or emails. If you'd like to know more about a particular service before you order it or in case something small has to be done, for instance, it will be easier and quicker to do it in real time. When you're given the option to get hold of representatives by phone, it's very likely that you are using the services of a real web hosting provider, not just a reseller. The type of support that you can get on the telephone varies between different companies - from general issues to professional tech support. Usually most suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled via email and / or tickets.

Phone Support in Shared Web Hosting

In case you choose to get one of our shared web hosting, you can connect with our support team over the phone for 14 hours every day. We can help you select the most suitable package for your websites as we realize that it's better to discuss such matters with a live person. In case you already have an account, we're able to help you with all your sales/billing questions and / or general issues, even with some tech situations which do not involve a long time or escalation to a system administrator since it'll be better to open a support ticket for time-consuming problems so as to have the correspondence in a single place. We now have telephone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours a day as a part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more complex and time-consuming, you may need to open a ticket in case you experience such a problem, but for all billing, general or minor tech issues you can always call us and we'll assist you immediately to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our cutting-edge cloud platform or you're able to get any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia plus a global number, which means that you're able to call the one which is nearer to your region.